Frequently Asked Questions - Hair beauty & skin products

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Our products are made and packaged to preserve and maximize shelf life.  If stored properly the products shelf life should be 12-36 months, varying on the product. Please check the label for the specific best by date.

Yes, all of our products are free of parabens, sulfates, and other harmful ingredients. All our products  are made using only natural and organic ingredients. 

SHIPPING POLICIES

Orders are generally shipped within three days of receipt via USPS standard first class mail or USPS Priority Mail. 

You will receive notification via e-mail when your order is complete and shipped. 

Please allow 7-14 days for delivery. 

If you do not receive your merchandise within 15 days of the date of purchase please let us know and we will attempt to locate the item(s) with the USPS tracking service. 

If tracking cannot confirm delivery, we will resend the order. We will not honor requests to resend merchandise if you do not notify us within 30 days of the date of purchase.

CANCELLATION POLICIES:

If you wish to cancel an order, please contact us right away during regular business hours (9 a.m. to 9 p.m. Mon-Fri) either by email: phelinepharaoh@gmail.com or 503-862-3201. 

If the order is placed during non-business hours (evening or weekend) please contact us no later than noon on the next business day.

It is NOT possible to cancel part of your order. We recommend you cancel the entire order and re-purchase required quantity to simplify the transaction.

Orders that are canceled before shipment will be refunded via the same payment method (credit or debit card) within three business days of canceling the order; we will refund the entire amount subject to deduction of charges if any.

Orders that have been shipped are ineligible for cancellation and the Returns Policy becomes applicable.

RETURN/REFUND POLICIES:

Please inspect your order when it is received. Please notify us of any discrepancies within 14 days of receipt. If you wish to return an item for a refund, the unused / uncontaminated / nondefective item must be returned to us via mail within 14 days of the date of delivery. Purchasers are responsible for returned items shipping cost, we can provide a return shipping label if requested. 

If you receive defective merchandise you must return the item(s) to us within 14 days of the date of purchase and we will then send you replacement merchandise and send you a return shipping label for defective merchandise.

Refunds will be made within 14 working days from the date of receipt of returned goods. 

No refunds would be given if the customer has provided the wrong or incomplete shipping address, there are X failed delivery attempts by our shipping agency and/or the package is refused by the recipient.